Frequently Asked Questions About Terms & Conditions
Breaching our terms can result in account suspension, forfeiture of pending withdrawals, or permanent closure. Minor violations may trigger a warning or temporary suspension; repeated or serious breaches lead to account closure and funds forfeiture where terms allow it.
Yes. You can update your registered email, linked payment method, and personal information anytime from your Account Settings. Changes to sensitive details like your ID or linked bank account require re-verification and take effect within 24 hours.
If we close your account, you have 30 days to request a reason in writing. Pending deposits are refunded to the original payment method; pending withdrawals are cancelled. Where local law permits, you may dispute the closure through our support team or seek resolution through your payment provider.
Identity verification takes 2–4 hours on business days. We check your ID, proof of address, and payment method details. If documents are unclear, we'll request new uploads via email. Once verified, you can access the full lobby and withdraw funds.
Yes. We use encryption to protect payment data and verify every withdrawal against your account balance and verified payment method. Deposits via DANA, OVO, GoPay and QRIS are processed through secure gateways and cannot be reversed by us once confirmed in your account.
Contact our support team immediately via live chat or email. Change your password right away and do not log in from shared devices. We'll review your transaction history, freeze suspicious activity, and help recover unauthorized withdrawals if the terms allow it and local law permits.
We may update the terms to reflect changes in law, payment processing, or platform features. Material changes are announced 30 days in advance via email and in-app notification. Continued use of your account after the update date means you accept the new terms.
